GlobalSign incident

Problems with domain claims and certificate issuance through Atlas portal

Major Resolved View vendor source →

GlobalSign experienced a major incident on July 29, 2024 affecting User Portal, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2024, 02:42 PM UTC
Resolved
Jul 29, 2024, 03:03 PM UTC
Duration
20m
Detected by Pingoru
Jul 29, 2024, 02:42 PM UTC

Affected components

User Portal

Update timeline

  1. investigating Jul 29, 2024, 02:42 PM UTC

    Following the maintenance today, the portal is now available again but we are investigating issues which are preventing some customers from being able to manage domains or issue certificates through the portal. The team are working on resolving this with the highest priority. Issuance and domain management through the APIs (e.g. HVCA and ACME) is not affected.

  2. monitoring Jul 29, 2024, 02:51 PM UTC

    We believe the issue is resolved and are performing full testing to confirm.

  3. resolved Jul 29, 2024, 03:03 PM UTC

    This incident has been resolved.