GlobalSign incident

Small number of authentication failures on Atlas APIs

Minor Resolved View vendor source →

GlobalSign experienced a minor incident on July 31, 2024 affecting Document Signing Service (DSS) and Certificate Issuance, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 07:37 AM UTC
Resolved
Jul 31, 2024, 07:58 AM UTC
Duration
21m
Detected by Pingoru
Jul 31, 2024, 07:37 AM UTC

Affected components

Document Signing Service (DSS)Certificate Issuance

Update timeline

  1. investigating Jul 31, 2024, 07:37 AM UTC

    We are investigating the failure of a small percentage of authentication (/login) calls on the HVCA and DSS APIs. We will post shortly when we have more information. Most calls are still succeeding.

  2. monitoring Jul 31, 2024, 07:45 AM UTC

    We have identified a problem with one instance of a service relating to authentication and resolved it. It looks like there are no more errors but we are closely monitoring.

  3. resolved Jul 31, 2024, 07:58 AM UTC

    No further authentication errors have been shown so we are considering this issue resolved.