GlobalSign experienced a critical incident on March 21, 2025 affecting Document Signing Service (DSS) and Certificate Issuance, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Document Signing Service (DSS)Certificate Issuance
Update timeline
- investigating Mar 21, 2025, 08:52 AM UTC
We are currently investigating an issue affecting Atlas certificate issuance and DSS services. We will provide an update as soon as we have confirmed the scope.
- identified Mar 21, 2025, 09:01 AM UTC
The Infrastructure team have identified the cause and are working on a resolution. HVCA and DSS are currently unavailable. TSA services are unaffected.
- monitoring Mar 21, 2025, 09:16 AM UTC
The issue has been resolved and we are closely monitoring as the service returns to normal parameters
- resolved Mar 21, 2025, 09:26 AM UTC
No further issues have been seen, and the service is returning to normal throughput levels. We are marking this issue as resolved.