GlobalSign experienced a minor incident on March 20, 2025 affecting Certificate Issuance, lasting 12d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2025, 01:33 PM UTC
We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent ca_connection error. Some of the CAs were successful upon reprocessing. The team is still investigating the issue.
- investigating Mar 20, 2025, 01:33 PM UTC
We are continuing to investigate this issue.
- identified Mar 21, 2025, 08:02 AM UTC
The identified issue is related to an external API integration, which is currently impacting our GCC Certificate Issuance. Our team is actively working to resolve this as quickly as possible. We appreciate your understanding and patience during this time.
- identified Mar 21, 2025, 09:33 AM UTC
The team will prepare to implement a fix and schedule 60 minutes of downtime soon across the GCC and JCAN platform. We will inform you when maintenance starts.
- monitoring Mar 21, 2025, 11:08 AM UTC
The issue has been resolved, but we are continually monitoring in case of further problems. The team are planning mitigations in case of re-occurrence.
- resolved Apr 02, 2025, 09:20 AM UTC
This incident has been resolved.