Glean incident

Chat Timeout Errors

Minor Resolved View vendor source →

Glean experienced a minor incident on April 9, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 05:29 PM UTC
Resolved
Apr 09, 2025, 05:29 PM UTC
Duration
—
Detected by Pingoru
Apr 09, 2025, 05:29 PM UTC

Update timeline

  1. resolved Apr 09, 2025, 05:29 PM UTC

    Glean has been working with Azure OpenAI to resolve the performance issue in the EAST US region. After getting confirmation of the fix from Microsoft, we have verified that the prior errors have now cleared across the affected customers.