500 errors while accessing projects

Update timeline

1. investigating Sep 24, 2026, 01:48 PM UTC

   We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.

2. investigating Sep 24, 2026, 02:10 PM UTC

   A temporary mitigation has been implemented however the cause of the incident is still being investigated.

3. investigating Sep 24, 2026, 02:44 PM UTC

   The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.

4. investigating Sep 24, 2026, 03:17 PM UTC

   The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.

5. investigating Sep 24, 2026, 04:13 PM UTC

   No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

6. investigating Sep 24, 2026, 05:21 PM UTC

   We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

7. identified Sep 24, 2026, 06:32 PM UTC

   The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

8. identified Sep 24, 2026, 08:03 PM UTC

   The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

9. resolved Sep 24, 2026, 08:50 PM UTC

   We're no longer seeing elevated errors, so we are resolving this incident. If you continue to experience any errors on GitLab.com, please open a ticket. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015