GitLab experienced a major incident on October 20, 2026 affecting GitLab Customers Portal and GitLab agent server for Kubernetes (GitLab agent server for Kubernetes — Google Compute Engine), lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 09:56 PM UTC
We've investigating 404s on the customers panel. We'll update as we learn more Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @gitlabstatus Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via iCalendar iCalendar Feed Close
- investigating Oct 20, 2026, 09:56 PM UTC
We've investigating 404s on the customers panel. We'll update as we learn more
- investigating Oct 20, 2026, 10:47 PM UTC
We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
- investigating Oct 20, 2026, 10:47 PM UTC
We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
- investigating Oct 20, 2026, 11:15 PM UTC
We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
- investigating Oct 20, 2026, 11:15 PM UTC
We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
- monitoring Oct 20, 2026, 11:51 PM UTC
The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
- monitoring Oct 20, 2026, 11:51 PM UTC
The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
- resolved Oct 21, 2026, 01:21 AM UTC
The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23297