GitLab experienced a minor incident on September 8, 2026 affecting GitLab Duo and GitLab agent server for Kubernetes (Google Compute Engine), lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 08, 2026, 08:54 AM UTC
Starting a new chat with an agent from the AI catalog does not work, and the websocket connection is immediately dropped. We are reverting the merge request that introduced the failure. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22880. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @gitlabstatus Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via iCalendar iCalendar Feed Close
- identified Sep 08, 2026, 08:54 AM UTC
Starting a new chat with an agent from the AI catalog does not work, and the websocket connection is immediately dropped. We are reverting the merge request that introduced the failure. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22880.
- resolved Sep 08, 2026, 09:57 AM UTC
The merge request that introduced the failure was reverted, and custom/catalog agents are working again. More information is available in gitlab.com/gitlab-com/gl-infra/production/-/work_items/22880.