Geopointe Outage History

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Geopointe had 10 outages in the last 2 years totaling 89h 1m of downtime — averaging 0.4 incidents per month.

There were 10 Geopointe outages since September 3, 2024 totaling 89h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.geopointe.com

Major August 19, 2026

Drawing Tool Outage

Detected by Pingoru
Aug 19, 2026, 06:31 PM UTC
Resolved
Aug 19, 2026, 08:58 PM UTC
Duration
2h 26m
Affected: Shapes
Timeline · 5 updates
  1. investigating Aug 19, 2026, 06:31 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2026, 06:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2026, 08:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2026, 08:58 PM UTC

    The incident has been resolved and customers should see their Orgs update to GP 40.13.

  5. postmortem Aug 19, 2026, 08:58 PM UTC

    An incomplete remediation went undetected during post-fix validation because persistent `DrawingManager` availability suppressed expected runtime exceptions, creating a false-positive resolution signal.

Read the full incident report →

Minor February 25, 2026

Intermittent Issue with Loading Shapes

Detected by Pingoru
Feb 25, 2026, 03:47 AM UTC
Resolved
Feb 25, 2026, 05:20 PM UTC
Duration
13h 32m
Affected: Assignment PlansShapes
Timeline · 2 updates
  1. investigating Feb 25, 2026, 03:47 AM UTC

    We are currently investigating an intermittent issue where some shapes are not loading for some customers.

  2. resolved Feb 25, 2026, 05:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 19, 2026

Geopointe API Performance Issues

Detected by Pingoru
Jan 19, 2026, 10:58 PM UTC
Resolved
Jan 20, 2026, 01:00 AM UTC
Duration
2h 1m
Affected: Assignment PlansThe GeocoderData Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar SchedulingShapes
Timeline · 4 updates
  1. investigating Jan 19, 2026, 10:58 PM UTC

    We are aware of an issue with the Geopointe API that is impacting performance by causing slower response times and intermittent failures for some users.

  2. identified Jan 19, 2026, 11:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 19, 2026, 11:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Cloudflare Outage - Geopointe API Impacted

Detected by Pingoru
Nov 18, 2025, 01:24 PM UTC
Resolved
Nov 18, 2025, 06:01 PM UTC
Duration
4h 37m
Affected: Route PlannerThe GeocoderTerritory Planner ConnectorData Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar Scheduling
Timeline · 6 updates
  1. identified Nov 18, 2025, 01:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 18, 2025, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 18, 2025, 04:33 PM UTC

    We are continuing to monitor for any further issues.

  4. identified Nov 18, 2025, 04:33 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Nov 18, 2025, 06:01 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Nov 18, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Some services may be impacted by the AWS Outage

Detected by Pingoru
Oct 20, 2025, 01:53 PM UTC
Resolved
Oct 21, 2025, 12:12 AM UTC
Duration
10h 19m
Affected: Route PlannerAssignment PlansThe Geocoder
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 01:53 PM UTC

    We have identified issues with the Geocoder, High Performance Assignment Plans, and Insights features within Geopointe, all as a result of the ongoing AWS Outage. We will continue to monitor the situation.

  2. resolved Oct 21, 2025, 12:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 22, 2025

Geopointe Routes in Salesforce Mobile

Detected by Pingoru
May 22, 2025, 01:04 PM UTC
Resolved
May 22, 2025, 01:33 PM UTC
Duration
28m
Affected: Mobile
Timeline · 4 updates
  1. investigating May 22, 2025, 01:04 PM UTC

    We have been made aware of an issue where routes are not loading for Geopointe in Salesforce Mobile. We are investigating

  2. monitoring May 22, 2025, 01:16 PM UTC

    It appears that this is related to a Cloudflare outage. We are monitoring the status of the Cloudflare outage.

  3. monitoring May 22, 2025, 01:16 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 22, 2025, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2025

Location Services Intermittent Issues - Check-In Feature

Detected by Pingoru
Apr 16, 2025, 08:11 PM UTC
Resolved
Apr 16, 2025, 08:11 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 01, 2025, 08:11 PM UTC

    We're investigating an issue where the check-in feature's location map briefly appears and disappears. A workaround is to proceed with the check-in. Our team is determining if the issue is within the Geopointe app or due to an external factor. We're committed to resolving this quickly and will keep you updated. Thank you for your patience.

Read the full incident report →

Major December 10, 2024

Geopointe API Degradation

Detected by Pingoru
Dec 10, 2024, 04:36 PM UTC
Resolved
Dec 10, 2024, 08:20 PM UTC
Duration
3h 43m
Affected: Route PlannerThe GeocoderThematic MapsRoutes & Calendar SchedulingShapes
Timeline · 4 updates
  1. investigating Dec 10, 2024, 04:36 PM UTC

    Our API that supports certain actions within the Geopointe application is experiencing performance problems. Periodic requests are failing resulting in problems related to standard operating tasks in our application including Routes, Shapes, and Thematic Maps. Our team is looking at this with the highest priority to help resolve it and will update once the problem is identified. We appreciate your patience as we correct this problem!

  2. identified Dec 10, 2024, 06:28 PM UTC

    The issue has been identified and the fix has been implemented. We are now packaging a new version of Geopointe and will proceed in testing and then releasing a new package to remediate the problem going forward!

  3. monitoring Dec 10, 2024, 07:56 PM UTC

    The fix has been implemented and pushed out in a new package. Geopointe 34.15 is now live and was scheduled to deploy at 2:45pm EST. We will be monitoring to ensure that customers now see expected behavior within the application.

  4. resolved Dec 10, 2024, 08:20 PM UTC

    Geopointe API incident has been resolved! We apologize for the issue today, but are happy to report that everything within the application is now operational.

Read the full incident report →

Notice September 3, 2024

intermittent Issue around Map pins not loading

Detected by Pingoru
Sep 03, 2024, 07:21 PM UTC
Resolved
Sep 03, 2024, 10:13 PM UTC
Duration
2h 51m
Affected: Mobile
Timeline · 2 updates
  1. identified Sep 03, 2024, 07:21 PM UTC

    The development team actively working on a solution for reported issue around disappearing map pins in mobile.

  2. resolved Sep 03, 2024, 10:13 PM UTC

    The incident has been fixed and will be going out all customers 9/3 6pm EST!

Read the full incident report →