Genome Outage History

Genome is up right now

Genome had 4 outages in the last 2 years totaling 13h 47m of downtime — averaging 0.2 incidents per month.

There were 4 Genome outages since May 18, 2026 totaling 13h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.genome.eu

Minor July 21, 2026

Degraded performance of SEPA instant payments

Detected by Pingoru
Jul 21, 2026, 07:21 AM UTC
Resolved
Jul 21, 2026, 11:41 AM UTC
Duration
4h 20m
Affected: Bank TransferClient verification (Primary Data Center)
Timeline · 2 updates
  1. identified Jul 21, 2026, 07:21 AM UTC

    Dear Client, We are experiencing degraded third-party performance that disrupts the work of SEPA Instant outgoing transfers. Due to these, some SEPA Instant transfers are being declined by third parties. SEPA Instant incoming payments are working as per usual. Thank you for your understanding! For further updates, please follow the Genome status page. Kind regards, Genome

  2. identified Jul 21, 2026, 11:19 AM UTC

    Dear Client, We are experiencing degraded third-party performance that disrupts the work of SEPA Instant outgoing and incomings transfers. Due to these, some SEPA Instant transfers are being declined by third parties. Thank you for your understanding! For further updates, please follow the Genome status page. Kind regards, Genome

Read the full incident report →

Minor June 18, 2026

Card ordering process disruption

Detected by Pingoru
Jun 18, 2026, 07:21 AM UTC
Resolved
Jun 18, 2026, 03:49 PM UTC
Duration
8h 27m
Affected: Cards ordering and deliveryClient verification (Primary Data Center)
Timeline · 1 update
  1. identified Jun 18, 2026, 07:21 AM UTC

    Dear client, We're having technical issues that may temporarily affect card ordering for both virtual and physical cards. We're already working on resolving the problem. For further updates, please follow the Genome status page. Thank you for your understanding! Kind regards, Genome team

Read the full incident report →

Major May 18, 2026

Outage of SEPA instant payments

Detected by Pingoru
May 18, 2026, 04:15 PM UTC
Resolved
May 18, 2026, 04:52 PM UTC
Duration
36m
Affected: Bank TransferClient verification (Primary Data Center)
Timeline · 2 updates
  1. investigating May 18, 2026, 04:15 PM UTC

    Dear Client, We are experiencing technical issues that disrupt the work of SEPA Instant transfers. Due to these, you currently cannot receive nor send SEPA Instant transfers. We're already working on resolving the issue. Thank you for your understanding! For further updates, please follow the Genome status page.

  2. identified May 18, 2026, 04:21 PM UTC

    Dear Customer, issue was identified on third party vendor. We’re already working on it and will update you shortly with the results. Thank you for your patience. Best regards, Genome team

Read the full incident report →

Major May 18, 2026

Card top-up technical issues

Detected by Pingoru
May 18, 2026, 12:50 PM UTC
Resolved
May 18, 2026, 01:12 PM UTC
Duration
22m
Affected: Card transactionsClient verification (Primary Data Center)
Timeline · 1 update
  1. investigating May 18, 2026, 12:50 PM UTC

    Dear Client, We're having technical issues that temporarily affect the card top-up processing only. Payments with Genome card works without any issues. We're already working on resolving the problem and will update you shortly. For further updates, please follow the Genome status page. Thank you for your patience. Best regards, Genome team

Read the full incident report →