Genome incident

Card top-up technical issues

Major Resolved View vendor source →

Genome experienced a major incident on May 18, 2026 affecting Card transactions and Client verification (Primary Data Center), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 12:50 PM UTC
Resolved
May 18, 2026, 01:12 PM UTC
Duration
22m
Detected by Pingoru
May 18, 2026, 12:50 PM UTC

Affected components

Card transactionsClient verification (Primary Data Center)

Update timeline

  1. investigating May 18, 2026, 12:50 PM UTC

    Dear Client, We're having technical issues that temporarily affect the card top-up processing only. Payments with Genome card works without any issues. We're already working on resolving the problem and will update you shortly. For further updates, please follow the Genome status page. Thank you for your patience. Best regards, Genome team