Genome experienced a minor incident on June 18, 2026 affecting Cards ordering and delivery and Client verification (Primary Data Center), lasting 8h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Cards ordering and deliveryClient verification (Primary Data Center)
Update timeline
- identified Jun 18, 2026, 07:21 AM UTC
Dear client, We're having technical issues that may temporarily affect card ordering for both virtual and physical cards. We're already working on resolving the problem. For further updates, please follow the Genome status page. Thank you for your understanding! Kind regards, Genome team