Resolved after 36 minutes, affecting Bank Transfer and Client verification (Client verification — Primary Data Center), on May 18, 2026.
Dear Customer, issue was identified on third party vendor. We’re already working on it and will update you shortly with the results. Thank you for your patience. Best regards, Genome team
Affected components
Update timeline
- investigating May 18, 2026, 04:15 PM UTC
Dear Client, We are experiencing technical issues that disrupt the work of SEPA Instant transfers. Due to these, you currently cannot receive nor send SEPA Instant transfers. We're already working on resolving the issue. Thank you for your understanding! For further updates, please follow the Genome status page.
- identified May 18, 2026, 04:21 PM UTC
Dear Customer, issue was identified on third party vendor. We’re already working on it and will update you shortly with the results. Thank you for your patience. Best regards, Genome team
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