Genially had 4 outages in the last 2 years totaling 3h 4m of downtime — averaging 0.2 incidents per month.
There were 4 Genially outages since September 11, 2025 totaling 3h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Genially viewer is failing to load or display content properly and redirect to error page.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The Genially viewer is failing to load or display content properly on some browsers. Users may experience blank screens, loading issues, or incomplete rendering. Investigation is needed to identify browser compatibility or recent update conflicts.
We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed. We will continue monitoring the situation to ensure full resolution. Thank you for your patience.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We had in issue with our database that provoked this problem