Genially incident

Genially Viewer Not Working on Certain Browsers

Genially experienced a major incident on February 19, 2026 affecting View, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started: Feb 19, 2026, 10:48 AM UTC
Resolved: Feb 19, 2026, 11:53 AM UTC
Duration: 1h 5m
Detected by Pingoru: Feb 19, 2026, 10:48 AM UTC

Affected components

View

Update timeline

investigating Feb 19, 2026, 10:48 AM UTC

The Genially viewer is failing to load or display content properly on some browsers. Users may experience blank screens, loading issues, or incomplete rendering. Investigation is needed to identify browser compatibility or recent update conflicts.
identified Feb 19, 2026, 11:29 AM UTC

We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed. We will continue monitoring the situation to ensure full resolution. Thank you for your patience.
resolved Feb 19, 2026, 11:53 AM UTC

This incident has been resolved.