Resolved after 1 hour 5 minutes, affecting View, on February 19, 2026.
We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed. We will continue monitoring the situation to ensure full resolution. Thank you for your patience.
Affected components
Update timeline
- investigating Feb 19, 2026, 10:48 AM UTC
The Genially viewer is failing to load or display content properly on some browsers. Users may experience blank screens, loading issues, or incomplete rendering. Investigation is needed to identify browser compatibility or recent update conflicts.
- identified Feb 19, 2026, 11:29 AM UTC
We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed. We will continue monitoring the situation to ensure full resolution. Thank you for your patience.
- resolved Feb 19, 2026, 11:53 AM UTC
This incident has been resolved.
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