Genially incident

Genially Viewer Not Working on Certain Browsers

Major Resolved View vendor source →
Started
Feb 19, 2026, 10:48 AM UTC
Resolved
Feb 19, 2026, 11:53 AM UTC
Duration
1h 5m
Detected by Pingoru
Feb 19, 2026, 10:48 AM UTC

Affected components

View

Update timeline

  1. investigating Feb 19, 2026, 10:48 AM UTC

    The Genially viewer is failing to load or display content properly on some browsers. Users may experience blank screens, loading issues, or incomplete rendering. Investigation is needed to identify browser compatibility or recent update conflicts.

  2. identified Feb 19, 2026, 11:29 AM UTC

    We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed. We will continue monitoring the situation to ensure full resolution. Thank you for your patience.

  3. resolved Feb 19, 2026, 11:53 AM UTC

    This incident has been resolved.

Looking to track Genially downtime and outages?

Pingoru polls Genially's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Genially reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Genially alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Genially for free

5 free monitors · No credit card required