Genetec experienced a major incident on November 27, 2025 affecting Device management (enrollment and device configuration), lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2025, 11:27 AM UTC
We are currently investigating an incident that is impacting unit enrollment and device application deployment in Canada Central. We are working to resolve the issue as quickly as possible. We do not have any further details on the cause of the incident or an estimated time for resolution at this time. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- investigating Nov 27, 2025, 11:58 AM UTC
We have identified the potential cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- resolved Nov 27, 2025, 12:09 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.