Genetec incident
Cloudrunner Service Degradation – Intermittent Request Timeouts
Genetec experienced a minor incident on March 30, 2026 affecting US Government (https://portal.autovu.cloud), lasting 9h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2026, 10:56 AM UTC
An issue affecting Cloudrunner has been identified. You may experience intermittent request timeouts. Refreshing the page or retrying the request may help. We are actively monitoring the situation and will provide an update within the hour.
- investigating Mar 30, 2026, 11:47 AM UTC
We are continuing to investigate the intermittent request timeout issue with our cloud provider. We will keep you updated.
- investigating Mar 30, 2026, 03:31 PM UTC
We are continuing to investigate the issue with our cloud provider. We will provide an update as soon as possible.
- identified Mar 30, 2026, 06:42 PM UTC
Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
- resolved Mar 30, 2026, 08:41 PM UTC
Our cloud provider has resolved the connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. All systems have recovered and are now functional.