Genetec incident

Genetec Security Center SaaS - Temporary interruption of Web Operations and Mobile functionalities

Genetec experienced a major incident on April 1, 2026 affecting Web, desktop, and Mobile applications, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started: Apr 01, 2026, 03:12 PM UTC
Resolved: Apr 01, 2026, 05:00 PM UTC
Duration: 1h 48m
Detected by Pingoru: Apr 01, 2026, 03:12 PM UTC

Affected components

Web, desktop, and Mobile applications

Update timeline

monitoring Apr 01, 2026, 05:10 PM UTC

A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period. The problem has been identified and corrected. We are currently monitoring the situation.
resolved Apr 01, 2026, 08:15 PM UTC

This incident has been resolved.