Genetec incident

Genetec Security Center SaaS - Temporary interruption of Web Operations and Mobile functionalities

Major Resolved View vendor source →
Started
Apr 01, 2026, 03:12 PM UTC
Resolved
Apr 01, 2026, 05:00 PM UTC
Duration
1h 48m
Detected by Pingoru
Apr 01, 2026, 03:12 PM UTC

Affected components

Web, desktop, and Mobile applications

Update timeline

  1. monitoring Apr 01, 2026, 05:10 PM UTC

    A subset of Security Center SaaS systems experienced an unexpected service restart between between 11:15 AM and 12:00 PM EST. This has caused a temporary interruption of connectivity to the Operations web and mobile applications during this period. The problem has been identified and corrected. We are currently monitoring the situation.

  2. resolved Apr 01, 2026, 08:15 PM UTC

    This incident has been resolved.

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