Genetec incident

Genetec Security Center SaaS - Email Delivery Issue

Minor Resolved View vendor source →

Genetec experienced a minor incident on April 14, 2026 affecting Web, desktop, and Mobile applications, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 06:03 PM UTC
Resolved
Apr 14, 2026, 10:22 PM UTC
Duration
4h 18m
Detected by Pingoru
Apr 14, 2026, 06:03 PM UTC

Affected components

Web, desktop, and Mobile applications

Update timeline

  1. investigating Apr 14, 2026, 09:02 PM UTC

    We’ve identified an issue impacting the ability to send notification emails from Security Center SaaS systems. If you’ve experienced any disruptions, please know that we are actively investigating the problem in collaboration with our email provider. We apologize for any inconvenience this may cause

  2. investigating Apr 14, 2026, 09:16 PM UTC

    We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.

  3. resolved Apr 14, 2026, 10:22 PM UTC

    This incident has been resolved.