Affected components
Demo (https://demo.clearid.io)Global US (https://portal.clearid.io)Europe (https://portal.eu.clearid.io/)Canada (https://portal.ca.clearid.io/)Australia (https://portal.au.clearid.io/)
Update timeline
- investigating Apr 14, 2026, 04:23 PM UTC
We’re investigating reports of a potential issue affecting ClearID Functionality. We are working on it. We apologize for any inconvenience this may cause.
- identified Apr 14, 2026, 04:24 PM UTC
The issue has been identified and a fix is being implemented. The propagation of resulting issues was stopped.
- identified Apr 14, 2026, 08:30 PM UTC
It was identified that the issue only affected Prod US & Prod EU. Rectifications are still in progress.
- identified Apr 14, 2026, 11:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 15, 2026, 03:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 02:09 PM UTC
This incident has been resolved.
Looking to track Genetec downtime and outages?
Pingoru polls Genetec's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Genetec reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Genetec alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Genetec for free
5 free monitors · No credit card required