Genetec incident

SC SaaS Intelligent Search – Potential service issue in West Europe region

Major Resolved View vendor source →

Genetec experienced a major incident on April 15, 2026 affecting Web, desktop, and Mobile applications, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 01:02 PM UTC
Resolved
Apr 15, 2026, 04:46 PM UTC
Duration
3h 43m
Detected by Pingoru
Apr 15, 2026, 01:02 PM UTC

Affected components

Web, desktop, and Mobile applications

Update timeline

  1. investigating Apr 15, 2026, 01:02 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in West Europe region. We are working on it. We apologize for any inconvenience this may cause.

  2. identified Apr 15, 2026, 02:03 PM UTC

    Issue Identified – Delayed Forensic Events (West Europe) A small subset of customers may experience delays in forensic events appearing within the Investigation feature of Security Center SaaS in the West Europe region. We have identified the root cause and are actively working to mitigate the issue. Existing forensic events are not impacted, and no data loss has occurred. We will continue to provide updates as progress is made. Thank you for your understanding.

  3. resolved Apr 15, 2026, 04:46 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.