Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia East

Major Resolved

Genetec experienced a major incident on August 18, 2026, lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 03:24 PM UTC
Resolved
Aug 18, 2026, 07:36 PM UTC
Duration
4h 11m
Detected by Pingoru
Aug 18, 2026, 03:24 PM UTC

Update timeline

  1. investigating Aug 18, 2026, 03:24 PM UTC

    We’re investigating reports of a potential issue affecting Australia East. We are working on it. We apologize for any inconvenience this may cause.

  2. investigating Aug 18, 2026, 03:51 PM UTC

    The issue is related to the inability to play back video from Cloudlink cameras that are recording locally. No video recordings have been lost.

  3. investigating Aug 18, 2026, 04:21 PM UTC

    The problem is present on some cloudlinks only. We are still investigating.

  4. monitoring Aug 18, 2026, 05:24 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  5. resolved Aug 18, 2026, 07:36 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.