Genetec incident

Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Canada Central

Minor Resolved

Genetec experienced a minor incident on August 17, 2026, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 07:38 PM UTC
Resolved
Aug 17, 2026, 07:43 PM UTC
Duration
4m
Detected by Pingoru
Aug 17, 2026, 07:38 PM UTC

Update timeline

  1. investigating Aug 17, 2026, 07:38 PM UTC

    We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) Canada Central. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved Aug 17, 2026, 07:43 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.