Genetec incident

Security Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systems

Major Resolved

Genetec experienced a major incident on August 13, 2026, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 08:25 PM UTC
Resolved
Aug 13, 2026, 10:02 PM UTC
Duration
1h 36m
Detected by Pingoru
Aug 13, 2026, 08:25 PM UTC

Update timeline

  1. investigating Aug 13, 2026, 08:25 PM UTC

    We are investigating an issue affecting a few systems where entities are offline and no events or bookmarks are being propagated.

  2. identified Aug 13, 2026, 08:27 PM UTC

    We have identified the issue and are preparing a fix.

  3. identified Aug 13, 2026, 08:47 PM UTC

    The fix is currently being deployed to the affected systems.

  4. monitoring Aug 13, 2026, 08:58 PM UTC

    The impacted systems have now been fixed. We are continuing to monitor the situation.

  5. resolved Aug 13, 2026, 10:02 PM UTC

    All systems are now functional