Genetec incident

Axis Direct-to-cloud device Enrollment Problems

Minor Resolved

Genetec experienced a minor incident on June 23, 2026, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 03:42 PM UTC
Resolved
Jun 23, 2026, 04:45 PM UTC
Duration
1h 3m
Detected by Pingoru
Jun 23, 2026, 03:42 PM UTC

Update timeline

  1. investigating Jun 23, 2026, 03:42 PM UTC

    We’re investigating reports of a potential issue affecting [SC SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD), [SC SaaS → Access Control](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z8RFZWBN09VMWD4KAC) . We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Jun 23, 2026, 03:58 PM UTC

    not set

  3. resolved Jun 23, 2026, 04:45 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.