Genetec incident

Security Center SaaS Intelligent Search Problems

Minor Resolved View vendor source →

Genetec experienced a minor incident on May 29, 2026 affecting Investigation, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 03:16 PM UTC
Resolved
May 29, 2026, 06:42 PM UTC
Duration
3h 26m
Detected by Pingoru
May 29, 2026, 03:16 PM UTC

Affected components

Investigation

Update timeline

  1. investigating May 29, 2026, 03:16 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability. We are working on it. We apologize for any inconvenience this may cause.

  2. identified May 29, 2026, 04:01 PM UTC

    An issue with an external provider was identified. We are working with this external provider to solve the issue.

  3. identified May 29, 2026, 04:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 29, 2026, 04:03 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 29, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 29, 2026, 06:42 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.