Genetec incident

Clearance – Potential service issue in Canada Central

Minor Resolved View vendor source →

Genetec experienced a minor incident on May 27, 2026 affecting Clearance, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 01:00 PM UTC
Resolved
May 27, 2026, 01:36 PM UTC
Duration
35m
Detected by Pingoru
May 27, 2026, 01:00 PM UTC

Affected components

Clearance

Update timeline

  1. investigating May 27, 2026, 01:00 PM UTC

    We’re investigating reports of a potential issue affecting Clearance Functionality in Canada Central. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved May 27, 2026, 01:36 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.