Genetec incident

Genetec Security Center SaaS - Enrollment issues of Axis direct-to-cloud devices on newly created systems - Functionality Degradation

Genetec experienced a minor incident on April 21, 2026 affecting Device management (enrollment and device configuration), lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started: Apr 21, 2026, 05:27 PM UTC
Resolved: Apr 21, 2026, 08:37 PM UTC
Duration: 3h 9m
Detected by Pingoru: Apr 21, 2026, 05:27 PM UTC

Affected components

Device management (enrollment and device configuration)

Update timeline

investigating Apr 21, 2026, 05:27 PM UTC

An issue affecting enrollment of Axis direct-to-cloud devices (cameras, ApbG, intercoms) has been identified on newly created systems. We are actively investigating the issue and will provide updates.
monitoring Apr 21, 2026, 06:48 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 21, 2026, 08:37 PM UTC

This incident has been resolved.