Genetec incident

Intelligent Search Functionality Degradation

Minor Resolved View vendor source →

Genetec experienced a minor incident on April 27, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 11:30 PM UTC
Resolved
Apr 27, 2026, 11:30 PM UTC
Duration
—
Detected by Pingoru
Apr 27, 2026, 11:30 PM UTC

Update timeline

  1. resolved May 04, 2026, 02:48 PM UTC

    We experienced an issue that affected the functionality of Intelligent Search in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and the feature is operating normally. We apologize for the inconvenience.