Gem incident

Stale data in Pipeline Analytics and Dashboards

Major Resolved View vendor source →

Gem experienced a major incident on July 2, 2025 affecting Gem Web Application, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 04:02 PM UTC
Resolved
Jul 02, 2025, 07:01 PM UTC
Duration
2h 59m
Detected by Pingoru
Jul 02, 2025, 04:02 PM UTC

Affected components

Gem Web Application

Update timeline

  1. identified Jul 02, 2025, 04:02 PM UTC

    We have identified an issue with our analytics infrastructure which has caused data to be stale, as indicated by the data refresh timestamp in Pipeline Analytics and Dashboards. A fix has been deployed, but data will continue to be temporarily be out-of-date until it is complete. We will update this page once the incident is fully resolved.

  2. resolved Jul 02, 2025, 07:01 PM UTC

    This issue is now resolved and data has resumed updating at the normal cadence in Pipeline Analytics and Dashboards. Our team will continue to monitor for problems.