Gem incident

Loading issues with Gem application and extension

Major Resolved View vendor source →

Gem experienced a major incident on July 21, 2025 affecting Gem Web Application and Gem Extension, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 01:37 PM UTC
Resolved
Jul 21, 2025, 03:12 PM UTC
Duration
1h 34m
Detected by Pingoru
Jul 21, 2025, 01:37 PM UTC

Affected components

Gem Web ApplicationGem Extension

Update timeline

  1. investigating Jul 21, 2025, 01:37 PM UTC

    We are aware of an issue where the Gem application and extension fails to load or are loading slowly. Our team is currently investigating and will share updates here.

  2. investigating Jul 21, 2025, 01:37 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 21, 2025, 03:41 PM UTC

    This issue has been resolved. Our team will continue to monitor for problems.