Gem experienced a major incident on July 31, 2025 affecting Gem Scheduling, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Gem Scheduling
Update timeline
- investigating Jul 31, 2025, 03:23 PM UTC
We are currently aware of an issue where the error message "Internal Server Error" appears when scheduling interviews. Our team is currently investigating and will share updates here.
- resolved Jul 31, 2025, 03:49 PM UTC
Our team has identified the root cause of this issue and a fix has been deployed. This incident is resolved and our team will continue to monitor for problems.