Gem incident

Gem Scheduling calendar events not being created, emails not being sent

Critical Resolved View vendor source →

Gem experienced a critical incident on September 2, 2025 affecting Gem Scheduling, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 03:36 PM UTC
Resolved
Sep 02, 2025, 04:55 PM UTC
Duration
1h 19m
Detected by Pingoru
Sep 02, 2025, 03:36 PM UTC

Affected components

Gem Scheduling

Update timeline

  1. investigating Sep 02, 2025, 03:36 PM UTC

    We are currently experiencing an outage with our Gem Scheduling product where events are not being created successfully. This results in the events not appearing on calendars, as well as emails for those events failing to be sent. Our Engineering team is aware of the issue and is working to resolve it. We will continue to share updates here.

  2. resolved Sep 02, 2025, 04:55 PM UTC

    This incident has been resolved. If you are still experiencing any issues with scheduling, please report them to the Gem Support team at [email protected].