Gem experienced a major incident on September 24, 2025 affecting Gem AI, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Gem AI
Update timeline
- identified Sep 24, 2025, 10:40 PM UTC
New and updated Gem AI Sourcing searches are seeing delays in releasing candidate results after the search is started. Our team has identified the issue and is working on a solution.
- monitoring Sep 24, 2025, 10:54 PM UTC
We have released a fix for this issue. AI Sourcing Searches will begin to display new results. There will be some delays as our systems work through releasing the backlog of results. We will continue to monitor the situation and provide updates.
- resolved Sep 25, 2025, 01:06 AM UTC
This issue has been resolved. Delayed AI Sourcing results should now be available, and new and updated searches will run normally.