Gem experienced a minor incident on October 1, 2025 affecting Gem Web Application, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Gem Web Application
Update timeline
- identified Oct 01, 2025, 01:43 AM UTC
We have identified an issue causing stale data in Prospect Search, resulting in longer-than-normal refresh intervals. Our team is aware is currently working on a fix. Updates to this issue will be posted here.
- resolved Oct 02, 2025, 09:27 PM UTC
This issue has been resolved and Prospect Search data refresh intervals are back to normal. Our team will continue to monitor for problems.