Gem incident

SmartRecruiters Integration: Some Gem Admins constantly prompted to reconnect SmartRecruiters to Gem

Minor Resolved View vendor source →

Gem experienced a minor incident on November 21, 2022 affecting Gem Integrations, lasting 9d 20h. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2022, 08:24 PM UTC
Resolved
Dec 01, 2022, 05:18 PM UTC
Duration
9d 20h
Detected by Pingoru
Nov 21, 2022, 08:24 PM UTC

Affected components

Gem Integrations

Update timeline

  1. investigating Nov 21, 2022, 08:24 PM UTC

    We are currently aware of an issue impacting some teams that have integrated Gem with SmartRecruiters. Gem Admins are getting notified via email to reconnect Gem with SmartRecruiters, but receive the email again after taking this action. Our Engineering team is investigating this issue and will continue to post updates.

  2. identified Nov 22, 2022, 12:38 AM UTC

    We have made changes to mitigate this issue and prevent the sending of repeated notification emails. We have also identified the teams impacted by this issue. A member of our Customer Success team will contact you if you are affected to provide next steps.

  3. resolved Dec 01, 2022, 05:18 PM UTC

    This incident has been resolved. If you are still consistently receiving email notifications to reconnect SmartRecruiters with Gem after you have already taken this action, please contact our Support team at [email protected].