Gem experienced a critical incident on April 6, 2023 affecting Gem Web Application and Gem Extension and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Gem Web ApplicationGem ExtensionGem Homepage
Update timeline
- investigating Apr 06, 2023, 09:57 PM UTC
We are aware of a problem where the Gem website, extension, and homepage are not loading. Our Engineering team is currently investigating this issue and will continue to provide updates.
- monitoring Apr 06, 2023, 10:11 PM UTC
Our engineering team has taken action to correct the issue. Service has been restored. We are continually monitoring the situation for any degraded availability.
- resolved Apr 06, 2023, 10:45 PM UTC
This incident has been resolved. Please contact Gem support if your team is experiencing any issues with the website/extension.