Gem incident

Gem Extension Does Not Load Candidate Profiles On LinkedIn Recruiter

Major Resolved View vendor source →

Gem experienced a major incident on May 9, 2023 affecting Gem Extension, lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2023, 06:03 PM UTC
Resolved
May 10, 2023, 12:24 AM UTC
Duration
6h 21m
Detected by Pingoru
May 09, 2023, 06:03 PM UTC

Affected components

Gem Extension

Update timeline

  1. investigating May 09, 2023, 06:03 PM UTC

    We are aware of a problem where the Gem extension is not populating existing candidate records on LinkedIn Recruiter. Our Engineering team is investigating this issue and we will continue providing updates. Opening a candidate's public profile on LinkedIn can be used as a temporary workaround.

  2. identified May 09, 2023, 09:04 PM UTC

    Our team has identified the root cause of the issue and is working on a fix. The temporary workaround continues to be opening and viewing a candidate's public profile on LinkedIn, as opposed to Recruiter. We will continue to provide further updates as we make progress.

  3. resolved May 10, 2023, 12:24 AM UTC

    We have released a fix for this issue. The Gem extension should now correctly show candidate records on LinkedIn Recruiter. If you see any issues, please contact Gem Support.