Gem incident

Unable to add candidates to projects

Major Resolved View vendor source →

Gem experienced a major incident on May 17, 2023 affecting Gem Web Application and Gem Extension and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 06:45 PM UTC
Resolved
May 17, 2023, 08:01 PM UTC
Duration
1h 16m
Detected by Pingoru
May 17, 2023, 06:45 PM UTC

Affected components

Gem Web ApplicationGem ExtensionGem Homepage

Update timeline

  1. identified May 17, 2023, 07:31 PM UTC

    At this time, Gem users are not able to add new candidates to projects. Our team has identified the issue. A fix is in progress and we will update when it is complete.

  2. resolved May 17, 2023, 08:01 PM UTC

    We have deployed a fix for this issue. You should now be able to add candidates to projects successfully. If you see any issues, please contact [email protected].