Gem experienced a major incident on June 9, 2023 affecting Gem Web Application, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Gem Web Application
Update timeline
- identified Jun 09, 2023, 11:58 PM UTC
Gem's Global Search and Prospect Search features are not currently available due to an outage with one of our service providers. We do not currently have an estimated time to restore these features. We will update with additional information when these features are restored.
- resolved Jun 10, 2023, 12:34 AM UTC
The issue with our service provider has been resolved. Gem's Global Search and Prospect Search features are now working correctly.