Gem incident

"Failed to launch campaign" error when sending Campaign messages

Major Resolved View vendor source →

Gem experienced a major incident on September 11, 2023 affecting Gem Web Application, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2023, 05:09 PM UTC
Resolved
Sep 11, 2023, 05:45 PM UTC
Duration
35m
Detected by Pingoru
Sep 11, 2023, 05:09 PM UTC

Affected components

Gem Web Application

Update timeline

  1. identified Sep 11, 2023, 05:09 PM UTC

    We are currently aware of an issue where users launching Gem Campaigns will receive the error "Failed to launch campaign". The root cause has been identified and a fix is being deployed.

  2. monitoring Sep 11, 2023, 05:24 PM UTC

    A fix for this issue has been implemented and Gem Campaigns can now be launched. Our team will continue to monitor for issues.

  3. resolved Sep 11, 2023, 05:45 PM UTC

    This issue has been resolved. Our team will continue to monitor for any problems.