Gem incident

Gem loading errors in sidebar and dashboard widgets

Gem experienced a major incident on January 10, 2024 affecting Gem Web Application, lasting 51m. The incident has been resolved; the full update timeline is below.

Started: Jan 10, 2024, 02:46 PM UTC
Resolved: Jan 10, 2024, 03:38 PM UTC
Duration: 51m
Detected by Pingoru: Jan 10, 2024, 02:46 PM UTC

Affected components

Gem Web Application

Update timeline

investigating Jan 10, 2024, 02:46 PM UTC

We are currently aware of sidebar and widget loading errors that are affecting multiple teams. Our engineers are currently investigating this issue. We will continue to update you as progress is made towards a resolution.
resolved Jan 10, 2024, 03:38 PM UTC

This incident is now resolved and all content on Gem is expected to load normally. If you are still having loading issues, please use the "Contact Us" button to report the issue or email our Support team at [email protected].