Gem incident

Gem Scheduling Degraded Performance Due to Database Load

Notice Resolved View vendor source →

Gem experienced a notice incident on August 20, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 10:22 PM UTC
Resolved
Aug 19, 2024, 05:00 PM UTC
Duration
—
Detected by Pingoru
Aug 20, 2024, 10:22 PM UTC

Update timeline

  1. resolved Aug 20, 2024, 10:22 PM UTC

    Gem Scheduling experienced high database load causing degraded performance. Customers may have experienced long load times and slow syncing between ATS and Gem Scheduling, including interviews taking a long time to get scheduled in the ATS. This issue has since been resolved, and we are continuing to monitor for any changes.