Gem incident

Calendly integration is failing to detect booked meetings

Major Resolved View vendor source →

Gem experienced a major incident on August 28, 2024 affecting Gem Integrations, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 04:43 PM UTC
Resolved
Aug 30, 2024, 09:15 PM UTC
Duration
2d 4h
Detected by Pingoru
Aug 28, 2024, 04:43 PM UTC

Affected components

Gem Integrations

Update timeline

  1. investigating Aug 28, 2024, 04:43 PM UTC

    We are currently investigating an issue with Gem's Calendly integration where Gem is not detecting booked meetings. This results in sequences failing to stop automatically after a meeting is booked, as well as the candidate's reply status not updating to "Booked". If you receive notification of a booking via Calendly, please check the corresponding candidate's sequence and manually mark it as replied to stop further follow-ups from being sent, if necessary. We will continue to share updates here.

  2. identified Aug 29, 2024, 04:34 PM UTC

    This issue is resolved and Gem is able to track events booked via Calendly again. Our team is working on recovering the tracking of events that were booked during the partial outage.

  3. resolved Sep 03, 2024, 01:08 PM UTC

    This issue has been resolved and our team has completed recovering the tracking of Calendly events that were booked during the partial outage. We will continue to monitor for any issues with event tracking.