Gem incident

"Oops! Something went wrong." on all Gem web pages

Critical Resolved View vendor source →

Gem experienced a critical incident on September 17, 2024 affecting Gem Web Application, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 05:37 PM UTC
Resolved
Sep 17, 2024, 05:49 PM UTC
Duration
11m
Detected by Pingoru
Sep 17, 2024, 05:37 PM UTC

Affected components

Gem Web Application

Update timeline

  1. investigating Sep 17, 2024, 05:48 PM UTC

    We are currently aware of an issue that causes all Gem pages to display the "Oops! Something went wrong." error. We are investigating and will share updates here.

  2. resolved Sep 17, 2024, 05:53 PM UTC

    This issue has been resolved and all Gem web pages are now loading normally. Our team will continue to monitor for any problems.