Gem incident

"Internal Server Error" when connecting Gem with Greenhouse account

Major Resolved View vendor source →

Gem experienced a major incident on February 24, 2025 affecting Gem Integrations, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2025, 11:35 PM UTC
Resolved
Feb 26, 2025, 09:47 PM UTC
Duration
1d 22h
Detected by Pingoru
Feb 24, 2025, 11:35 PM UTC

Affected components

Gem Integrations

Update timeline

  1. investigating Feb 24, 2025, 11:35 PM UTC

    We are currently investigating an issue where some users are encountering the error message "code:500, "status":"internal service error" when attempting to connect their Gem and Greenhouse user accounts to finish setting up the Greenhouse integration. We will continue to update this post as new developments arise.

  2. resolved Feb 26, 2025, 09:47 PM UTC

    This issue has been resolved and impacted users can try connecting their Greenhouse user accounts with Gem again. If you still have problems, please contact Gem Support at [email protected].