Gem experienced a major incident on March 26, 2025 affecting Gem Web Application, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Gem Web Application
Update timeline
- identified Mar 26, 2025, 03:41 PM UTC
We are aware of an issue some teams are encountering when reviewing applications where candidate resumes are blank. We have identified the cause of the issue and are working on a fix.
- resolved Mar 26, 2025, 05:35 PM UTC
This issue is now resolved and resumes are loading properly in Application Review. Our team will continue to monitor for issues.