Gem incident

gem.com is down

Critical Resolved View vendor source →

Gem experienced a critical incident on March 28, 2025 affecting Gem Web Application, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2025, 11:05 PM UTC
Resolved
Mar 28, 2025, 11:08 PM UTC
Duration
2m
Detected by Pingoru
Mar 28, 2025, 11:05 PM UTC

Affected components

Gem Web Application

Update timeline

  1. investigating Mar 28, 2025, 11:05 PM UTC

    We are currently aware of an issue where the gem.com website is down. We are investigating and will share updates here.

  2. resolved Mar 28, 2025, 11:08 PM UTC

    Our team has identified the issue, and a fix has been shipped. Gem webpages are now loading again and our team will continue to monitor for issues.