Gem incident

Greenhouse teams are unable to reject candidates in Application Review

Major Resolved View vendor source →

Gem experienced a major incident on April 4, 2025 affecting Gem Web Application, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 04:29 PM UTC
Resolved
Apr 04, 2025, 06:25 PM UTC
Duration
1h 55m
Detected by Pingoru
Apr 04, 2025, 04:29 PM UTC

Affected components

Gem Web Application

Update timeline

  1. investigating Apr 04, 2025, 04:29 PM UTC

    We are currently investigating an issue where teams on Greenhouse are unable to reject candidates when using Application Review. Our team will continue to provide updates here.

  2. resolved Apr 04, 2025, 06:25 PM UTC

    We have identified the cause of this issue and a fix has been deployed. Our team will continue to monitor for issues.