Resolved after 6 hours 37 minutes, affecting Web and API and 1 more, on August 25, 2020.
Our services are running as normal however AWS continue to report service outages. We will continue to monitor the situation closely.
Affected components
Update timeline
- identified Aug 25, 2020, 09:49 AM UTC
We have identified a loss of service which appear to be caused by a service disruption with AWS. We are continuing to investigate and mitigate the outage.
- identified Aug 25, 2020, 10:15 AM UTC
AWS have confirmed networking issues within eu-west-2 (London) region which is affecting GeckoChat EU users. We are working with AWS to restore service as soon as possible.
- monitoring Aug 25, 2020, 11:26 AM UTC
We've modified our infrastructure to avoid the failing AWS resources and our services are beginning to return to normal. Please bear with us as we ensure services are stable and we process queued data.
- monitoring Aug 25, 2020, 01:36 PM UTC
Our services are running as normal however AWS continue to report service outages. We will continue to monitor the situation closely.
- resolved Aug 25, 2020, 04:27 PM UTC
This incident has been resolved.
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Amazon Web Services